Privacy Policy

Last updated: February 6, 2026

Reloop ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

1. Information We Collect

1.1 Information You Provide

Account information: name, email address, password
Payment information: billing details processed through our payment provider (Stripe)
Content: images, text, brand assets, and other materials you upload to create ads
Communications: messages you send to our support team

1.2 Information Collected Automatically

Usage data: features used, actions taken, timestamps
Device information: browser type, operating system, device identifiers
Log data: IP address, access times, pages viewed
Analytics: we use Plausible Analytics, a privacy-friendly analytics tool that does not use cookies and does not collect personal data

Input data: content you provide to generate ads (images, text, voice samples)
Output data: AI-generated content created through the Service

2. How We Use Your Information

We use your information to:

Provide, maintain, and improve the Service
Process transactions and manage your subscription
Generate AI-powered ad creatives based on your inputs
Send transactional emails (account confirmation, billing, etc.)
Respond to support requests
Detect and prevent fraud or abuse
Comply with legal obligations

We do not use your content to train our AI models without your explicit consent.

We do not sell your personal information. We may share data with:

Service providers: hosting (Vercel), payment processing (Stripe), email (Resend), and other essential service providers listed on our Subprocessors page
Legal compliance: when required by law, regulation, or legal process
Business transfers: in connection with a merger, acquisition, or sale of assets

4. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. Upon account deletion:

Account data is deleted within 30 days
Generated content is deleted within 30 days
Backups are purged within 90 days
We may retain anonymized, aggregated data for analytics purposes

5. Data Security

We implement industry-standard security measures including:

Encryption in transit (TLS) and at rest
Access controls and authentication
Regular security reviews
Secure infrastructure through trusted cloud providers

No method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

Access your personal data
Rectify inaccurate data
Delete your data ("right to be forgotten")
Port your data to another service
Object to or restrict certain processing
Withdraw consent at any time

To exercise these rights, contact us at help@reloop.so. We will respond within 30 days.

7. Cookies

Reloop uses minimal cookies:

Essential cookies: required for the Service to function (authentication, session management)
We do not use advertising cookies or third-party tracking cookies

For more details, see our Cookie Policy.

8. International Transfers

Your data may be processed in countries outside your jurisdiction. We ensure appropriate safeguards are in place, including Standard Contractual Clauses where applicable.

9. Children's Privacy

The Service is not directed to individuals under 18. We do not knowingly collect data from minors. If you believe a minor has provided us with personal data, contact us and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service. The "Last updated" date at the top indicates the latest revision.

11. Contact

For privacy-related inquiries:

Email: help@reloop.so

Data Protection Officer: help@reloop.so